Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us first at festivohome@gmail.com before sending anything back. Depending on the situation, we may ask you to send the item to the address below, or we may offer a refund or replacement without requiring you to return the item.
Return address (if requested):
FestivoHome
14 rue des Charmettes
69100 Villeurbanne
France
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at festivohome@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.
European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
Refunds
We will notify you once we've received and inspected your return (if applicable), and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we've approved your return, please contact us at festivohome@gmail.com.